As I write this, I’m on a flight to Las Vegas to give a keynote at a Salesforce/Tableau conference with 8,000 attendees.

It’s one of 6 events I’m doing in less than 7 days.

In moments like this, it’s easy to get frazzled and lose myself in overwhelm.

There’s a practice I follow to ground myself that I’m going to share with you. It comes from an unlikely place: bullfighting. (For our purposes, I’m going to set aside the cruelty of the “sport” and instead focus on the idea).

It’s called querencia.

A friend recently shared a story of her traditional British upbringing that illustrates a universal problem in how we communicate.

It centered around an unspoken family rule about the last biscuit. During family gatherings, when only one biscuit remained on the plate, a subtle yet intricate dance would unfold.