In my email last week (“I see you”), I wrote about Sawubona, a typical Zulu greeting that literally means “I see you.” It refers to seeing in a more meaningful sense than the simple act of sight. It means, “I see your personality. I see your humanity. I see your dignity.”
The email generated terrific responses from so many of you. The word empathy was a recurring theme in your responses, which inspired this email about empathy—specifically about how empathy can backfire.